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    Let us start by understanding your need.

    Describe the current situation, the goal and what feels difficult today. We will answer with a clear and practical first reading.

    Human responseClear first assessmentNo unnecessary jargon
    To prepare your request
    • Your starting pointAn existing website, a new project or a specific difficulty.
    • The expected resultPresent the activity better, fix a problem, become easier to find or receive more enquiries.
    • Useful constraintsTimeline, expected budget, available content and people involved.
    A few lines are enough to begin. Details can be clarified together when necessary.
    First consultation about a website project
    Française du Numérique

    One contact point to connect your activity, content and website.

    Remote support from France for French and international projects.

    Response
    Depending on availability, usually within 1 to 2 business days
    Before the exchange
    Website address if it exists, goals, constraints, timeline and people involved

    Include the public page address, the observed problem and the expected result. Do not send passwords or customer data. Read example enquiries.

    Fields marked * are required to answer your request. Read our privacy information to learn how data is handled and exercise your rights.

    After you send the request

    What happens next?

    The next step stays understandable even if the project still needs clarification.

    1. 01

      Review the context

      We read the activity, website, main difficulty and any budget or timing information you choose to provide.

    2. 02

      Initial reply

      Depending on availability, we usually respond within one to two business days with first questions or a direction.

    3. 03

      Scope the work

      If the request fits the services, a conversation clarifies goals, existing material, decision makers and constraints.

    4. 04

      Written proposal

      The proposed scope sets out deliverables, responsibilities, timing, price and what remains outside the assignment.

    This form is for an initial project discussion. Urgent incidents, technical access and sensitive material need an appropriate channel if the project later requires them.

    Useful examples

    Describe the need with useful facts

    An observed problem and a precise question help identify the first check. These fictional enquiries show a useful level of detail without requiring technical vocabulary.

    Create a first website

    I am opening a bicycle repair workshop. I want to explain the repairs offered, show how to drop off a bicycle and receive appointment requests. I have workshop photographs and confirmed opening hours. I do not yet know whether an online calendar is necessary.

    What is established
    The activity, available information and intended visitor action are described.
    What needs clarification
    Appointment volume and the process for confirming time slots still need clarification.
    The question to address
    Would a request form be enough initially, or is booking with availability management needed?
    Report a form problem

    On the public quote request page, a test on my phone shows a confirmation, but no message reaches the intended inbox. The test was made on Monday around 10 am, with a test reference containing no customer data. I want to check the journey through to delivery.

    What is established
    The affected page, device, time and two observed behaviours are specified.
    What needs clarification
    It is not yet clear whether processing, delivery or the inbox is responsible.
    The question to address
    Which details would help locate this test and identify the failing stage?
    Prepare a content update

    Our activity has changed: two services are no longer offered and a new offer needs explaining. Several pages and their English versions still mention the old conditions. We want to know what to keep, rewrite or remove before deciding on a redesign.

    What is established
    The business change and affected content are identified, including the language to review.
    What needs clarification
    Pages receiving visits, old addresses to preserve and content approvers still need to be inventoried.
    The question to address
    Could targeted page updates be sufficient, with which approvals and checks on old addresses?
    Plan a takeover without starting over

    Our site presents eight services and receives enquiries. We want to clarify two pages and prepare an English version. We own the domain but need to recover hosting account access. We can approve the French service descriptions; the English reviewer is still to be identified.

    What is established
    The existing site works, two pages are priorities and a content owner is identified.
    What needs clarification
    Hosting access and English approval still need arranging.
    The question to address
    Can the priority pages be improved before deciding on a redesign or launching the second language?
    Present a catalogue without requiring online payment

    We sell parts to business customers. They need to compare dimensions, check compatibility and request a quote; the price depends on quantity. We have a reference spreadsheet, but not all photographs and lead times are approved. We do not want to take online payments at launch.

    What is established
    The audience, selection criteria and quote request are identified. Payment is not a requirement for this first stage.
    What needs clarification
    Who confirms compatibility, updates references and approves lead times before publication?
    The question to address
    Could a filterable catalogue with quote requests meet the need, and which data should be prepared?

    Prepare catalogue data →

    Understand why visits produce few enquiries

    Our tool reports more visits, but the team sees no increase in useful enquiries. We can provide aggregate totals over two comparable periods and the addresses of entry pages. We do not know whether a successful submission, a telephone click and a visit are currently being counted in the same way.

    What is established
    The question concerns the relationship between visibility, journeys and enquiries actually received.
    What needs clarification
    Metric definitions, filters and actual message receipt need checking.
    The question to address
    Which checks distinguish a measurement problem, an unconvincing page and a failing enquiry journey?

    Define useful measurements →

    A few factual lines are enough to begin. If you already need a fuller brief, use the website brief guide.