Practical guide

Understand the right choices before starting.

A useful website relies on decisions that are easy to explain: who it speaks to, what it shows, what it proves and what it helps people do.

References

Clarify the website’s goal

Before choosing a layout or tools, define what the website should bring: calls, quote requests, appointments, sales, registrations, public information or credibility.

Make the offer understandable

Visitors should quickly identify what you offer, for whom, in which context and with what guarantees.

Help visitors find the right information

A well-presented website uses the words people naturally use, answers common questions and clearly shows the situations, professions or areas concerned.

Simplify the journey

Each page should help people decide: read, compare, ask, book, call or write.

Keep the website reliable

A website should be easy to update, correct and enrich without becoming fragile.